Your first message to a guest sets the tone for everything that follows.
Free: Guest Communication Templates from a 13-year Airbnb Superhost Ambassador — covering every stage of the guest journey, from booking confirmation to return invitation.
Communication is where most hosts — and most hosting software — get it wrong. These templates tell you what to say, when to say it, and how to say it in a way that sounds like a person, not a platform. Each one comes with context and reasoning, not just copy to paste.
Elise Lauterbach is an Airbnb Superhost Ambassador — one of the first 50 hosts selected by Airbnb from across the United States to mentor new hosts and advise on the platform. She's been hosting for 13 years and has helped thousands of hosts launch and improve their listings. She designed & owns one of the highest-performing properties in Virginia, and manages 9 other unique properties for discerning hosts.
She consults with hosts nationally on the full picture — design, pricing, guest experience, and the details most hosts don't know to think about.
Mastering Guest Communication
Communication is the blood of the rental experience— and its also where so many hosts (and hosting software) go wrong. Let me save you the pain!
My Guest Communication Quick-start Guide tells you when to say it, why it matters, and how to say it in a way that feels like a person rather than a platform.
My message templates span the entire guest journey, from the warm note sent within hours of booking to the return invitation that builds a loyal guest for life. Each one comes with context and reasoning, not just copy to paste.
Great hosting isn't only about the space you've prepared. Great hosting happens in conversation between host and guest from the moment they decide to book to the moment they leave.
Testimonial"My listing views and first-page impressions more than tripled within the first day of implementing the changes Elise suggested — and that increase has stayed consistent. I'm consistently outperforming similar listings in my area in every category and maintaining an 85% occupancy rate."
— April W., Charlottesville, Virginia